Do I have to book a consultation appointment?
Yes. This ensures your project goes smoothly, quickly, and the result is exactly what you need. 5-15 minutes and done, usually. Unless your project is a bigger one.
Plus, you’ll enjoy meeting Kai, our leathersmith 😊
How long does it take to repair something?
Repairs range from 1 to 6 weeks depending on the size of your project and our current workload. During your consultation, Kai will provide you with an exact timeframe for your project’s completion.
How long does it take for make, or copy something from scratch?
Bespoke and custom leathercraft projects, as well as copy projects, range from 2 to 8 weeks depending on the project scope.
During your consultation, Kai will provide you with an exact timeframe for your project’s completion.
How are your orders shipped?
Orders outside Calgary are shipped using Canada Post, with complete tracking.
If you require another carrier, that can certainly be arranged.
Can you do rush orders?
Yes. If you need something on a tight deadline, let us know and we’ll do our best to make it happen.
Do you do gift wrapping and receipts?
Yes. Simply request gift wrapping, gift-receipt, and delivery address if applicable when speaking with Kai.
How and where are your products produced?
Everything we sell is made by Kai and his team of apprentices, in Calgary, Alberta, Canada.
What type of leather do you use?
Our leathers are sourced from a variety of the most renowned tanneries in the world. From full grain of any kind – to anything on your mind – your project is always done, your way.
If you have a special leather request, let us know!
I’d like to make or repair something that isn’t on your site. Can you do that?
A large part of our work, is bespoke.
Kai is always thrilled to discuss custom projects.
Furniture, luggage, and shoe repairs are the only items we DO NOT REPAIR as a rule.
Do you accept returns?
Yes, and no.
For bespoke and customized projects, we do not accept returns unless otherwise discussed.
For prefabricated items from our store, returns are accepted within 30 days.
